Our Engineering Services team has in-depth knowledge of the engineering aspects in supporting and servicing gaming equipment, devices, casino management system and emerging gaming technologies. Our team consists of engineers who are expertly trained by renowned gaming product manufacturers to suit the position of being the first in line of communication with our customers on technical issues. Each engineer is therefore equipped with the technical skills required to provide quality engineering support and services. Services we proudly offer includes:

• Product installation, setup and relocation as well as game conversion and upgrade;
• Gaming table equipment support and services;
• Product-based and scenario-based solution training;
• Provide consultancy on Electronic Gaming Machines layout plan, technical requirement, jackpot parameters and machines related to new gaming venue setup;
• Provide customized electronic gaming machines preventive maintenance programme to reputable gaming venues throughout the Asia;
• Turnkey solution for Electronic Gaming machines’ (EGM) installations for gaming
• Provide Casino Management System (CMS) consultancy and turnkey solution which include peripherals and network recommendation, project coordination and implementation, training and support.
• Provide onsite or via remote access for CMS/Self-Service Kiosk maintenance and support.

We have solution for different brands and products which includes:

• Electronic Gaming Machines and associated equipment for the brand of Scientific Gaming, EGT, KL Saberi, Aristocrat, Aruze, IGT, Interblock, R Franco, Elaut and etc.
• Casino/table equipment including roulette, card shuffler, table display equipment and etc.
• Jackpot system includes BEPS Express/Enterprise, Vertex, DRGT, Paltronics and etc.
• CMS product support include DRGT, Bally – Core System (SDS, CMP, CAGE, TABLEVIEW, EBS) and Bally – Power Venue system.
• Self-service solution includes Everi Kiosk.

Our RGB Engineering Services team is always available and mobilized across the Asian region.