{"id":7980,"date":"2019-07-21T08:52:59","date_gmt":"2019-07-21T08:52:59","guid":{"rendered":"http:\/\/treasury.rgbgames.com\/corporate\/?page_id=7980"},"modified":"2020-12-06T06:19:55","modified_gmt":"2020-12-06T06:19:55","slug":"engineering-services","status":"publish","type":"page","link":"http:\/\/treasury.rgbgames.com\/corporate\/engineering-services\/","title":{"rendered":"Engineering Services"},"content":{"rendered":"<p>[vc_row row_content_width=&#8221;grid&#8221; css=&#8221;.vc_custom_1564803372757{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1564329696288{padding-top: 0px !important;}&#8221; offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_single_image image=&#8221;9768&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text]Our Engineering Services team has in-depth knowledge of the engineering aspects in supporting and servicing gaming equipment, devices, casino management system and emerging gaming technologies. Our team consists of engineers who are expertly trained by renowned gaming product manufacturers to suit the position of being the first in line of communication with our customers on technical issues. Each engineer is therefore equipped with the technical skills required to provide quality engineering support and services. Services we proudly offer includes:<\/p>\n<ul>\n<li>Product installation, setup and relocation as well as game conversion and upgrade;<\/li>\n<li>Gaming table equipment support and services;<\/li>\n<li>Product-based and scenario-based solution training;<\/li>\n<li>Provide consultancy on Electronic Gaming Machines layout plan, technical requirement, jackpot parameters and machines related to new gaming venue setup;<\/li>\n<li>Provide customized electronic gaming machines preventive maintenance programme to reputable gaming venues throughout the Asia;<\/li>\n<li>Turnkey solution for Electronic Gaming machines\u2019 (EGM) installations for gaming<\/li>\n<li>Provide Casino Management System (CMS) consultancy and turnkey solution which include peripherals and network recommendation, project coordination and implementation, training and support.<\/li>\n<li>Provide onsite or via remote access for CMS\/Self-Service Kiosk maintenance and support.<\/li>\n<\/ul>\n<p>We have solution for different brands and products which includes:<\/p>\n<ul>\n<li>Electronic Gaming Machines and associated equipment for the brand of Scientific Gaming, EGT, KL Saberi, Aristocrat, Aruze, IGT, Interblock, R Franco, Elaut and etc.<\/li>\n<li>Casino\/table equipment including roulette, card shuffler, table display equipment and etc.<\/li>\n<li>Jackpot system includes BEPS Express\/Enterprise, Vertex, DRGT, Paltronics and etc.<\/li>\n<li>CMS product support include DRGT, Bally \u2013 Core System (SDS, CMP, CAGE, TABLEVIEW, EBS) and Bally \u2013 Power Venue system.<\/li>\n<li>Self-service solution includes Everi Kiosk.<\/li>\n<\/ul>\n<p>Our RGB Engineering Services team is always available and mobilized across the Asian region.[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;]<a itemprop=\"url\" href=\"\/corporate\/files\/parts_and_services.pdf\" target=\"_blank\"  class=\"edgtf-btn edgtf-btn-medium edgtf-btn-solid\"  >\n    <span class=\"edgtf-btn-text\">View Detail<\/span>\n    <\/a>[\/vc_column][\/vc_row][vc_row row_content_width=&#8221;grid&#8221;][vc_column][vc_empty_space height=&#8221;40px&#8221;]<div class=\"edgtf-section-title-holder\" >\n\t\t\t<h4 class=\"edgtf-st-title\" >\n\t\t\t<span>Engineering Key Contact<\/span>\n\t\t<\/h4>\n\t\t<\/div>[vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;grid&#8221;][vc_column width=&#8221;1\/5&#8243;][vc_row_inner][vc_column_inner]<div class=\"edgtf-section-title-holder\" >\n\t\t\t<h5 class=\"edgtf-st-title\" >\n\t\t\t<span>Mr. Khaw Chai Huat<\/span>\n\t\t<\/h5>\n\t\t\t\t<p class=\"edgtf-st-text\" style=\"font-size: 16px;margin-top: -2px\">Assistant Vice President<\/p>\n\t<\/div>[vc_column_text]<a href=\"mailto:chkhaw@rgbgames.com\">chkhaw@rgbgames.com<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_row_inner][vc_column_inner]<div class=\"edgtf-section-title-holder\" >\n\t\t\t<h5 class=\"edgtf-st-title\" >\n\t\t\t<span>Mr. Bernard Ling<\/span>\n\t\t<\/h5>\n\t\t\t\t<p class=\"edgtf-st-text\" style=\"font-size: 16px;margin-top: -2px\">Technical Support Manager<\/p>\n\t<\/div>[vc_column_text]<a href=\"mailto:bernardling@rgbgames.com\">bernardling@rgbgames.com<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_row_inner][vc_column_inner]<div class=\"edgtf-section-title-holder\" >\n\t\t\t<h5 class=\"edgtf-st-title\" >\n\t\t\t<span>Mr. Gooi Chin Cheiw<\/span>\n\t\t<\/h5>\n\t\t\t\t<p class=\"edgtf-st-text\" style=\"font-size: 16px;margin-top: -2px\">Regional Technical Head<\/p>\n\t<\/div>[vc_column_text]<a href=\"mailto:ccgooi@rgbgames.com\">ccgooi@rgbgames.com<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;grid&#8221;][vc_column][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: left;\">Engineering Services Contact in Asia Region<strong> <a href=\"mailto:techsupport@rgbgames.com\">techsupport@rgbgames.com<\/a><\/strong><\/h6>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<\/p>\n<table>\n<tbody>\n<tr>\n<th>Country<\/th>\n<th>Location<\/th>\n<th>Contact<\/th>\n<\/tr>\n<tr>\n<td>Malaysia<\/td>\n<td>Head Office<\/td>\n<td><a href=\"tel:+6042631111\">+604 2631111<\/a><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>Perai<\/td>\n<td><a href=\"tel:+6043970998\">+604 3970998<\/a><\/td>\n<\/tr>\n<tr>\n<td>Singapore<\/td>\n<td>Office<\/td>\n<td><a href=\"tel:+6567440089\">+656 744 0089<\/a><\/td>\n<\/tr>\n<tr>\n<td>Cambodia<\/td>\n<td>Poipet<\/td>\n<td><a href=\"tel:+85554967438\">+855 5496 7438<\/a><\/td>\n<\/tr>\n<tr>\n<td>Philippines<\/td>\n<td>Office<\/td>\n<td><a href=\"tel:+6322547378\">+632 2547378<\/a><\/td>\n<\/tr>\n<tr>\n<td>Macau<\/td>\n<td>Office<\/td>\n<td><a href=\"tel:+85328755533\">+853 2875 5533<\/a><\/td>\n<\/tr>\n<tr>\n<td>Vietnam<\/td>\n<td>Office<\/td>\n<td><a href=\"tel:+842838221177\">+8428 38 221177<\/a><\/td>\n<\/tr>\n<tr>\n<td>Laos<\/td>\n<td>ST Vegas<\/td>\n<td><a href=\"tel:+8562093717552\">+856 209 371 7552<\/a><\/td>\n<\/tr>\n<tr>\n<td>Timor Leste<\/td>\n<td>Office<\/td>\n<td><a href=\"tel:+6703310112\">+670 3310112<\/a><\/td>\n<\/tr>\n<tr>\n<td>Nepal<\/td>\n<td>&#8211;<\/td>\n<td><a href=\"mailto:techsupport@rgbgames.com\">techsupport@rgbgames.com<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row row_content_width=&#8221;grid&#8221; css=&#8221;.vc_custom_1564803372757{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1564329696288{padding-top: 0px !important;}&#8221; offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_single_image image=&#8221;9768&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text]Our Engineering Services team has in-depth knowledge of the engineering aspects in supporting and servicing gaming equipment, devices, casino management system and emerging gaming technologies. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"wp_mapbox_gl_js_media":[]},"_links":{"self":[{"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/pages\/7980"}],"collection":[{"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/comments?post=7980"}],"version-history":[{"count":44,"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/pages\/7980\/revisions"}],"predecessor-version":[{"id":10393,"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/pages\/7980\/revisions\/10393"}],"wp:attachment":[{"href":"http:\/\/treasury.rgbgames.com\/corporate\/wp-json\/wp\/v2\/media?parent=7980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}